General Terms and Conditions (GTC)

for the online shop Autocolor7.de

1. Scope of Application

1.1. These General Terms and Conditions apply to all contracts concluded via the online shop Autocolor7.de between the operator of the online shop and its customers.

1.2. The operator of the online shop is:

Volodymyr Saranchuk
Gneisenaustraße 81
47800 Krefeld
Germany

Email: office@autocolor7.de
Phone: +49 1575 8861376

1.3. The range of products is intended both for consumers within the meaning of Section 13 of the German Civil Code (BGB) and for entrepreneurs within the meaning of Section 14 BGB, unless otherwise stated for individual offers.

1.4. A consumer is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity.

1.5. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2. Subject Matter of the Contract

2.1. The subject matter of the contract is the sale of the goods offered in the online shop, in particular automotive paints, paints, coatings, touch-up paint pens, spray products, painting accessories and other products for vehicle painting and repair.

2.2. Depending on the product, both pre-manufactured standard products and products individually mixed, assembled or manufactured according to customer specifications may be offered.

2.3. For individually manufactured or assembled products, the customer's specified paint codes, colour designations, vehicle data, quantities, container sizes or other specifications may be taken into account.

3. Offers and Conclusion of the Contract

3.1. The presentation of products in the online shop does not constitute a legally binding offer to conclude a purchase contract, but rather an invitation to the customer to submit a binding offer.

3.2. By submitting an order, the customer makes a binding offer to conclude a purchase contract for the selected goods.

3.3. The contract is concluded as soon as the seller expressly accepts the order or dispatches the goods to the customer in order to fulfil the order.

3.4. An automatically sent order confirmation initially only confirms receipt of the order and does not constitute acceptance of the contractual offer unless the confirmation expressly states otherwise.

3.5. If ordered goods are unavailable, the customer will be informed without undue delay. Any payments already made will be refunded without undue delay in such a case.

4. Individually Manufactured and Assembled Products

4.1. For certain products, manufacturing, mixing, filling or assembly takes place only after receipt of the order.

4.2. For such products, the customer may select, in particular, a specific colour shade, colour code, quantity, container size or other individual characteristics.

4.3. In the case of individually manufactured or individually assembled goods based on customer specifications, the statutory right of withdrawal may be excluded if the legal requirements for such exclusion are met. This applies in particular to goods that are not prefabricated and for whose manufacture an individual selection or determination by the customer is decisive, or which are clearly tailored to the customer's personal requirements.

4.4. The mere fact that an order is processed after receipt of the order or that a standard product is prepared for dispatch does not automatically result in the exclusion of the statutory right of withdrawal.

4.5. Whether a right of withdrawal exists or is excluded shall be determined in accordance with the statutory provisions and the specific nature of the respective product.

5. Prices and Value Added Tax

5.1. The prices stated on the product pages are total prices and include the statutory value added tax insofar as the seller is subject to VAT.

5.2. Additional shipping costs may apply to the stated product prices. The applicable shipping costs will be displayed to the customer before completion of the order.

5.3. Deliveries to countries outside the European Union may be subject to additional customs duties, import charges, taxes or other costs. These costs shall be borne by the customer unless expressly assumed by the seller.

6. Payment Terms

6.1. The customer may use the payment methods offered in the online shop at the respective time.

6.2. Unless otherwise stated for the respective payment method, payment is due immediately after conclusion of the contract.

6.3. If a payment method provided by an external payment service provider is selected, the respective terms and conditions of that payment service provider shall also apply.

6.4. The seller reserves the right not to offer certain payment methods for individual orders or customers.

7. Delivery and Shipping

7.1. Delivery shall be made to the delivery address specified by the customer.

7.2. The estimated delivery time is stated on the respective product page or during the ordering process.

7.3. For individually manufactured or assembled products, the delivery time may be extended due to the required manufacturing, mixing or filling process.

7.4. If an order consists of several products, the seller may make delivery in several shipments if this is reasonable for the customer.

7.5. In the event of delivery delays caused by circumstances for which the seller is not responsible, in particular delays by suppliers, transport service providers, official measures or other events beyond the seller's control, the delivery period shall be extended appropriately.

7.6. The customer's statutory rights in the event of delivery delays shall remain unaffected.

8. Retention of Title

8.1. The goods shall remain the property of the seller until full payment has been received.

8.2. In relation to entrepreneurs, the retention of title shall additionally apply to all claims arising from the ongoing business relationship, insofar as legally permissible.

9. Right of Withdrawal for Consumers

9.1. Consumers generally have a statutory right of withdrawal of 14 days in the case of distance contracts, unless a statutory exclusion of the right of withdrawal applies.

9.2. Details regarding the right of withdrawal, the commencement of the withdrawal period, the exercise of the withdrawal and the consequences of withdrawal are set out in the separate Withdrawal Policy of the online shop.

9.3. The statutory provisions governing the right of withdrawal remain unaffected.

9.4. For goods manufactured according to the customer's individual specifications or clearly tailored to the customer's personal requirements, where the statutory requirements of Section 312g (2) No. 1 BGB are met, there is no right of withdrawal.

9.5. For standard products that are not manufactured individually according to customer specifications, the statutory right of withdrawal remains in effect unless another statutory exception applies.

10. Returns Following Withdrawal

10.1. In the event of a valid withdrawal, the services received shall be returned in accordance with the statutory provisions.

10.2. The customer must generally return the goods without undue delay and no later than 14 days after declaring the withdrawal, insofar as the goods are required to be returned.

10.3. The customer shall bear the direct costs of returning the goods insofar as the seller has properly informed the customer of this obligation and no different agreement has been made.

10.4. For goods which, due to their nature, cannot be returned by normal post, the statutory provisions regarding return shipping costs shall apply.

10.5. Refunds shall be made in accordance with the statutory provisions. The seller may withhold the refund until the returned goods have been received or until the customer has provided proof of return, insofar as legally permissible.

11. Liability for Defects and Warranty

11.1. The statutory provisions on liability for defects shall apply.

11.2. Customers are requested to inspect the goods as soon as reasonably possible after receipt for obvious transport damage or apparent defects.

11.3. Obvious transport damage should, if possible, be reported immediately to the carrier and communicated to the seller. This does not restrict the customer's statutory rights.

11.4. In the event of justified defects, the customer is generally entitled to subsequent performance. If subsequent performance fails or the statutory requirements are met, the customer shall have further statutory rights.

11.5. In relation to consumers, the statutory provisions shall apply without restriction.

12. Instructions for the Use of Paints, Coatings and Chemical Products

12.1. Paints, coatings, thinners, aerosol products and other chemical products must be used exclusively in accordance with their intended use and the respective product information.

12.2. The customer is obliged to observe the instructions regarding processing, storage and safety provided on the product, packaging, safety data sheet or other manufacturer information.

12.3. In particular, instructions regarding personal protective equipment, ventilation, processing temperature, mixing ratios, drying times, disposal and other safety measures must be observed.

12.4. The seller shall not be responsible for damage arising solely from the use of a product contrary to its intended purpose or contrary to the manufacturer's instructions.

12.5. The above provisions do not limit the seller's statutory liability for defects or damage resulting from a breach of duty by the seller.

13. Colour Shades and Colour Matching

13.1. In the case of automotive paints, colour deviations may occur even when a colour or paint code specified by the customer is used.

13.2. This may be caused in particular by ageing of the original paint, weathering, previous repair paintwork, different production batches, paint build-up, substrate, application technique or different lighting conditions.

13.3. A colour code generally serves as a reference for determining a colour shade and does not guarantee complete visual conformity with the paint already present on the vehicle in every case.

13.4. If the goods have been manufactured in accordance with the data provided by the customer and are free from defects, a colour deviation caused solely by the ageing or condition of the existing vehicle paint shall generally not constitute a defect in the delivered goods.

14. Processing and Testing of Products

14.1. The customer is responsible for checking the suitability of a product for the intended substrate and purpose of use before fully processing or applying the product.

14.2. Particularly when carrying out painting work, it is recommended to perform a test application on a small test area before full application.

14.3. The processing of paints, coatings and other chemical products is generally carried out at the customer's own responsibility and in accordance with the respective product and manufacturer's instructions.

14.4. The customer's statutory rights in the event of defective products remain unaffected.

15. Special Provisions for Entrepreneurs (B2B)

15.1. The following provisions shall apply additionally to entrepreneurs.

15.2. There is generally no statutory right of withdrawal for contracts concluded between entrepreneurs.

15.3. Entrepreneurs are obliged to inspect the goods immediately upon receipt for completeness, obvious defects and transport damage and to notify the seller of any identifiable defects without undue delay in accordance with the statutory provisions.

15.4. In relation to entrepreneurs, the statutory obligation to inspect and give notice of defects pursuant to Section 377 of the German Commercial Code (HGB) may apply insofar as the statutory requirements are met.

15.5. In relation to entrepreneurs, the limitation period for claims based on defects is generally one year from delivery of the goods, insofar as legally permissible.

15.6. The above limitations shall not apply insofar as mandatory statutory provisions provide for longer liability, in particular in the case of claims based on intentional or grossly negligent conduct, injury to life, body or health, or claims under the German Product Liability Act.

15.7. Entrepreneurs shall generally receive invoices containing the required business and tax information, provided that such information has been supplied by the customer completely and correctly.

16. Liability

16.1. The seller shall be liable without limitation for damage caused by intentional or grossly negligent conduct.

16.2. In the event of a slightly negligent breach of material contractual obligations, the seller shall only be liable for the foreseeable damage typical for the contract.

16.3. The above limitations of liability shall not apply to damage resulting from injury to life, body or health, nor in cases of mandatory statutory liability.

16.4. Liability under the German Product Liability Act shall remain unaffected.

17. Set-Off and Right of Retention

17.1. The customer shall only be entitled to set off claims if the counterclaims have been legally established by a final and binding court decision or have been acknowledged by the seller.

17.2. In relation to consumers, this restriction shall not apply insofar as the customer wishes to set off claims that are legally connected with the seller's claim.

17.3. A right of retention may only be exercised insofar as the counterclaim arises from the same contractual relationship or such a right exists by law.

18. Data Protection

18.1. Information regarding the processing of personal data is provided in the separate Privacy Policy of the online shop.

18.2. The Privacy Policy forms part of the information provided to customers in connection with the use of the online shop but does not form part of these General Terms and Conditions.

19. Alternative Dispute Resolution

19.1. The seller is generally neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board unless legally required to do so.

19.2. Statutory information obligations regarding consumer dispute resolution remain unaffected.

20. Applicable Law

20.1. The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

20.2. In relation to consumers, the choice of law shall only apply insofar as it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

21. Place of Jurisdiction

21.1. For entrepreneurs, legal entities under public law or special funds under public law, the place of jurisdiction shall, insofar as legally permissible, be the registered office of the seller.

21.2. For consumers, the statutory rules on jurisdiction shall apply.

22. Severability Clause

22.1. If any provision of these General Terms and Conditions is or becomes wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

22.2. The invalid provision shall be replaced by the applicable statutory provisions.

Version: August 2026

Autocolor7.de
Volodymyr Saranchuk
Gneisenaustraße 81
47800 Krefeld
Germany
Email: office@autocolor7.de
Phone: +49 1575 8861376